Refund Policy

There shall be no refund once services have been rendered. A refund will be given where cancellation is made before a request has been accepted by the Doctor. After the Doctor has accepted a request, the user will be fully charged irrespective of whether the user cancels the teleconsultation or not. The Doctor will be notified if a teleconsultation has been cancelled by a user through the application. A refund will also be given if the Doctor cancels a teleconsultation. The user will not be charged and the Doctor will not receive a payment for that teleconsultation. The user will also be given the option to request for another teleconsultation.

Problems downloading, retrieving, or viewing your test results?
Please contact us at enquiry@healthfactr.com or +65 6779 2521 and one of our customer service representatives will be happy to assist you.

Unsatisfied with the test
You have 30 calendar days to request a return of test result charges from the date you received it.
To be eligible for a return, your contact information and billing information must all be up to date.

Refunds
Once we receive your request for refund, we will investigate and notify you that we have received your request. We will immediately notify you on the status of your refund after investigation period. Please allow for 5 business days for investigation period.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within the certain amount of days depending on your card issuer's policies.

Contact Us
If you have any questions on how to return your item to us, please contact us at enquiry@healthfactr.com or +65 6779 2521